Every attempt will be made to deliver your order in the fastest and most efficient manner possible. WindsurfCanada packs and ships your order from our home base in Toronto, Canada. Shipments to the USA and WORLDWIDE will be sent by Parcel Service (UPS/FEDEX). Shipments within Canada are sent via Canada Post ExpressPost.
Please be sure to provide a complete mailing address and include a phone number where, if needed, the shipping carrier or WindsurfCanada can reach you during regular business hours. We guarantee that your order will be well boxed or packed and will leave our premises in excellent condition.
A customer wishing to return or exchange an item, will bear the responsibilty to pay the cost of returning the item for exchange (Shipping Costs). To do this, please follow these steps;
The item to be returned must be unworn/unwashed and in as delivered condition with any merchandising tags, labels or otherwise, still affixed.
Email firstname.lastname@example.org within 24 hours of delivery of your order and advise WindsurfCanada of your request.
You must Include your full name, address, invoice number, product name and product code ( found on invoice ) along with the reason for the exchange/return.
An address for returning the item will be provided to you via email from us.
Return the item/s within seven (7) days. Both Sending and Return postage cost will be the responsibility of you, the customer.
Allow 5 days (following receipt of the damaged item - items) for your exchange to be processed.
If a return is authorised, any credit or refund that may be given will not include any postage charges paid. WindsurfCanada has incurred the original shipping costs and these costs are not recoverable by us.
Shipping charges must be paid by you the customer for any items returned to us. We will not accept COD Postage costs under any circumstances.